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Change the shipping address
Yes, you can change the shipping address for an order that has already been placed, but there is a specific timeframe within which you can make this adjustment. You have up to 24 hours from the time of order placement to request an address change.
Here are the steps to follow:
- Contact Customer Support: Reach out to our customer support team [email protected] through the provided contact information on our website within 24 hours of placing your order. You may need to provide your order number and relevant details.
- Address Modification: Ensure that the new address is within the same delivery area or zone. Address changes across different delivery zones may incur additional charges or may not be feasible, depending on our policies.
- Verification: We may require you to verify your identity or the ownership of the order to prevent unauthorized address changes.
- Confirmation: Once the changes are made, our team will confirm the modification with you, usually through email. Please review the updated shipping information to ensure it’s accurate.
- Additional Costs: If there are any additional shipping costs associated with the address change, we will inform you of these charges. These costs, if applicable, are typically the responsibility of the customer.
- Delivery Timing: Keep in mind that altering the shipping address may affect the estimated delivery time of your order, so please check with our team for the revised delivery schedule.
It’s crucial to make address changes promptly within the 24-hour window, as once this period has elapsed, changes may not be possible due to the order processing and shipping procedures. We recommend double-checking your shipping information during the checkout process to avoid any complications.